Legal
Refund & Cancellation Policy
Last updated: 16 August 2026
Awaiting legal review. This document was drafted to reflect how ConfirmYourCollege actually operates and to align with the Digital Personal Data Protection Act 2023, but it has not been reviewed by a qualified Indian lawyer. Have it reviewed before launch, then delete this notice fromsrc/layouts/Legal.astro.
This policy covers the paid services on our pricing page — JEE counselling, GATE counselling and career counselling. Where a free session has been offered at our discretion, no fee is involved and nothing here applies to it.
The principle
We would rather refund someone who is not getting value than keep money from a family that feels stuck with us. If the mentorship is not working, tell us — the conversation usually ends in either a better-fitting mentor or a refund, and we are fine with both.
Cooling-off period
Within 7 days of payment, and before your second paid session, you may cancel for any reason and receive a full refund. You do not need to justify it.
After the cooling-off period
Refunds are calculated pro-rata on sessions not yet delivered, less any work already produced for you — a written roadmap, a college shortlist, or a reviewed résumé, for example.
| When you cancel | What you get back |
|---|---|
| Within 7 days, before second session | 100% of fees paid |
| Under 25% of sessions delivered | 75% of fees paid |
| 25–50% of sessions delivered | 50% of fees paid |
| Over 50% of sessions delivered | No refund, but see below |
Always refunded in full
Regardless of how far through a plan you are, we refund in full if:
- we cannot provide a mentor for your subject or stage;
- we cancel your engagement without cause;
- we repeatedly fail to deliver scheduled sessions;
- you were charged in error or twice.
What is not refundable
- Sessions you did not attend and did not cancel with 24 hours' notice.
- Fees where the information you gave us was materially false and led to unusable advice.
- Dissatisfaction with an outcome — a rank, an admission decision, or a job offer. We provide advice and effort, not results, as our Terms of Service set out. We will always discuss it, but a disappointing result is not by itself grounds for a refund.
Rescheduling
Give us at least 24 hours' notice and we will move a session at no cost, as often as you need. Sessions missed without notice may count as delivered. If something genuinely unexpected happens — illness, a family emergency, an exam moved — tell us and we will not be difficult about it.
How to request a refund
- Email satyamraj.cyc@gmail.com with the name the plan was booked under and the payment date.
- We acknowledge within 2 working days.
- We confirm the amount and reasoning within 7 working days.
- Approved refunds are issued to the original payment method within 7–10 working days. Bank processing may add a few days beyond that, which is outside our control.
If you disagree with our decision
Reply and say so. A different member of the team will review it, and we will explain the outcome in writing. Nothing here affects your rights under the Consumer Protection Act, 2019.
Contact
ConfirmYourCollege · satyamraj.cyc@gmail.com · +91 88487 57374 ·Mon–Sat, 10:00–19:00 IST
Questions about this document? Emailsatyamraj.cyc@gmail.com or call +91 88487 57374.